Returns Policy & Warranty

Return Information

Please obtain specific freight instructions and return approval.

Once an item has been returned and inspected by our Service Department (or a Sales Representative), a credit note will be issued. If the item is being repaired or replaced, our Service Department will communicate via email to advise this, and further advise any ongoing progress in relation to same.

If a replacement item is to be despatched for damaged/faulty goods, please note that an invoice will be shipped (nil freight charges) with the replacement item – this invoice will then be credited upon return receipt of the damaged/faulty goods.

For further enquiries regarding our returns policy, please contact us

Warranty Information

LIMITED WARRANTY

Suono Distribution offers a 12 month warranty to retail purchasers of the products listed, other than a brand's specified period of guarantee. This warranty covers defective materials or imperfect workmanship. This warranty does not cover wear and tear and accidental or transit damage. Incidental and consequential damages are excluded from this warranty and we assume no liability other than for the actual repair of the instrument..

Suono Distribution is the grantor of this warranty and has the only authority to alter this warranty. Your warranty covers the structural parts of the instrument and is not affected by factory-installed accessories. Frets do wear out in normal use as do strings, tuning hardware and plating and this is considered normal wear and tear. Tone is a subjective matter and is not warranted.

Damage from exposure to extremes of high and low humidity or to adverse hot or cold temperatures will not be considered under the warranty.

Damage sustained when the instrument is stored in a motor vehicle during high temperatures will not be considered under this warranty nor will damage from accessories (including guitar straps, guitar stands and guitar hangers with rubber coatings). A rapid change in temperature, or exposure to cold, can cause small cracks in the finish. These are lacquer checks and are not repairable under this warranty. Damage incurred through exposure to direct sunlight is not covered by the warranty. In order to obtain warranty service, it is expected that the customer will have given the instrument proper care and consideration, and will not have made unauthorised repairs or modifications.

Under no circumstances should you have your guitar repaired by unauthorised repairers nor should you attempt to repair the instrument yourself. This will void your warranty.

It is Suono Distribution's policy to repair rather than replace faulty instruments. Suono Distribution and its authorised repairers will have sole determination as to how and what repairs will be carried out.

Personal opinions relating to the sound and tone of the instrument will not be considered when assessing warranty claims. Strings, bow hair, bow tip, pegs, and minor surface cosmetic imperfections are not claimable as warranty fault.

All models are subject to specification changes at any point in time without notice.

Please address all questions concerning warranty service to the store where your instrument was purchased.

A copy of your sales receipt must be provided when claiming warranty service.

The guarantee period listed above is a period set by Suono Distribution. If any brands warranty period has a longer duration than stated above, the brands stated period will stand. If any brands warranty period is shorter than stated above, our warranty period will stand.

Please contact us if any questions.